Privacy Policy

New Electronic Place Ltd. o/a KAIN Automation Control Systems Repair ("KAIN," "we," "us," or "our") is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in the course of our business operations as a provider of industrial electronic automation repair services, including but not limited to the repair of servo drives, variable frequency drives, human machine interfaces, robotic teach pendants, servo motors, and related components. We operate in compliance with applicable Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Scope of This Policy

This Privacy Policy applies to personal information collected by New Electronic Place Ltd. o/a KAIN Automation Control Systems Repair in connection with our website (the "Website"), our repair services, customer interactions, and other business activities. It applies to individuals who interact with us, including customers, suppliers, business partners, and website visitors ("you" or "your").

"Personal information" refers to any information about an identifiable individual, such as your name, contact details, or business-related information, but does not include information that is publicly available or anonymized.

2. Information We Collect

We may collect the following types of personal information, depending on the nature of your interaction with us:

• Contact Information: Name, email address, phone number, mailing address, or other contact details provided when you request a quote, submit an inquiry, or engage our services.
• Business Information: Company name, job title, industry, and details related to the equipment submitted for repair (e.g., serial numbers, specifications).
• Transactional Information: Payment details (e.g., credit card or bank account information), billing address, order history, and service records.
• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our Website, collected through cookies or similar technologies.
• Communications: Information you provide in emails, phone calls, forms, or other correspondence with us.

We collect only the information necessary to fulfill the purposes outlined in this Privacy Policy.

3. How We Collect Information

We collect personal information in the following ways:

• Directly from You: When you submit a repair request, fill out a form on our Website, contact us by phone or email, or provide details during a business transaction.
• Automatically: Through your use of our Website, including cookies and analytics tools that track usage patterns.
• From Third Parties: From business partners, suppliers, or service providers (e.g., shipping companies) when necessary to complete a repair or transaction, with your consent or as permitted by law.

4. Purposes for Collecting Information

We collect and use personal information for the following purposes:

• To provide repair services for industrial electronic automation components, including processing orders, scheduling repairs, and delivering repaired equipment.
• To communicate with you regarding your inquiries, service updates, or account details.
• To process payments and issue invoices.
• To improve our services, Website functionality, and customer experience.
• To fulfill contractual obligations with customers, suppliers, or business partners.
• To comply with legal and regulatory requirements, such as tax reporting or warranty obligations.
• To send promotional materials, updates, or newsletters about our services (with your consent, where required).

5. Consent

We will obtain your consent to collect, use, or disclose your personal information, except where permitted or required by law (e.g., to comply with a court order). Consent may be express (e.g., signing a form) or implied (e.g., providing your contact details to initiate a repair). You may withdraw your consent at any time by contacting us (see Section 12), subject to legal or contractual restrictions and reasonable notice.

6. Disclosure of Personal Information

We do not sell, trade, or rent your personal information. We may disclose your personal information in the following circumstances:

• Service Providers: To third-party vendors or contractors (e.g., payment processors, shipping companies, or IT support) who assist us in delivering our services, under strict confidentiality agreements.
• Business Transactions: In the event of a merger, acquisition, or sale of KAIN assets, where personal information may be transferred as part of the business.
• Legal Obligations: When required by law, such as in response to a subpoena, court order, or government investigation.
• Protection of Rights: To protect the safety, property, or legal rights of KAIN, our customers, or others.

Any third party receiving personal information is obligated to use it only for the purposes we specify and to protect it in accordance with applicable privacy laws.

7. Security of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, or loss. These measures include:

• Physical safeguards (e.g., locked filing cabinets and restricted access to our facilities).
• Electronic safeguards (e.g., encryption, firewalls, and secure servers).
• Organizational safeguards (e.g., limiting access to personal information to employees who need it to perform their duties).

Despite these efforts, no method of transmission or storage is 100% secure. If a data breach occurs, we will notify affected individuals and authorities as required by law.

8. Cookies and Website Analytics

Our Website may use cookies and similar technologies to enhance your experience and collect usage data. Cookies are small files stored on your device that help us:

• Remember your preferences.
• Analyze Website traffic and performance.
• Deliver relevant content.

You can disable cookies through your browser settings, but this may affect the functionality of our Website. We may use third-party analytics tools (e.g., Google Analytics) to collect anonymized data about Website usage.

9. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, meet legal or regulatory requirements, or resolve disputes. For example:

• Customer service records may be kept for up to 7 years to comply with tax and warranty obligations.
• Website usage data may be retained for a shorter period, typically 12 months, unless required for analytics.

Once no longer needed, personal information is securely destroyed or anonymized.

10. Your Rights

Under PIPEDA, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Withdrawal of Consent: Withdraw your consent to the use of your personal information (subject to legal or contractual limits).
• Complaint: Raise concerns about our privacy practices.

To exercise these rights, please contact us (see Section 12). We will respond to your request within 30 days, subject to any legal exceptions.

11. International Transfers

New Electronic Place Ltd. o/a KAIN Automation Control Systems Repair primarily operates in Ontario, Canada. However, if personal information is transferred outside Canada (e.g., to a service provider in another country), it may be subject to the laws of that jurisdiction. We ensure that any such transfers comply with PIPEDA and that appropriate safeguards are in place.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on our Website with the "Last Updated" date revised accordingly. We encourage you to review this policy periodically.