FAQYour Questions. Our Answers.

We specialize in repairing a wide range of industrial automation equipment including Servo Drives, Variable Frequency Drives (VFDs), Human Machine Interfaces (HMIs), Teach Pendants, Servo Motors, PLCs, and other industrial electronic components. We service equipment from all major manufacturers.

Our standard turnaround time is 3-5 business days for most repairs. However, we understand that downtime is costly, so we offer expedited repair services when needed. The exact timeline depends on the complexity of the repair and parts availability. We'll provide you with a detailed timeline estimate after our initial diagnosis.

Yes, all our repairs come with a comprehensive warranty. Standard repairs are covered for 12 months from the date of repair. This warranty covers both parts and labor for any issues related to our repair work. We stand behind the quality of our service with one of the best warranties in the industry.

Yes, we have extensive experience with both current and legacy automation equipment. Our technicians are skilled at repairing obsolete components that may no longer be supported by the original manufacturer. This can be a cost-effective alternative to expensive system upgrades.

Yes, we understand that equipment failures can be critical to your operations. We offer emergency repair services with expedited turnaround times. Contact us immediately for emergency service, and we'll prioritize your repair to minimize your downtime.

We perform comprehensive diagnostic testing using state-of-the-art equipment. This includes full load testing, communication protocol verification, and component-level diagnostics. All repaired equipment undergoes rigorous testing under simulated operating conditions before being returned to service.

Yes, we provide detailed repair reports with every service. These reports include the initial fault diagnosis, repairs performed, components replaced, and test results. This documentation is valuable for maintenance records and can help prevent future issues.

If we determine that a repair isn't feasible or cost-effective, we'll provide you with detailed recommendations for replacement options. We can often suggest compatible alternatives if the original equipment is obsolete. Our goal is to find the most cost-effective solution for your needs.

Yes, we offer preventive maintenance programs to help prevent unexpected failures and extend equipment life. These programs can be customized to your specific needs and can include regular inspections, cleaning, testing, and component replacement before failure occurs.

We provide repair services throughout North America. While our main facility is located in the Greater Toronto Area, we offer convenient shipping options for customers across Canada and the United States. We can also arrange expedited shipping for urgent repairs.